At Total Tunisia , we make it a point of honor to offer our customers a smooth and satisfactory shopping experience. However, if you encounter a problem related to your order, your delivery or one of our products, you have the possibility to make a simple and quick complaint .
📝 How to file a complaint?
To enable us to process your request as quickly as possible, please send us the following information:
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Order or invoice number
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First and last name
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Phone number
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Clear description of the problem encountered
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Photos or videos if necessary (in case of damaged or non-compliant product)
📬 Contact methods:
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✉️ Email : sales representative @totaltunisia.com
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📱 Phone : +216 98 116 800
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🕒 Monday to Saturday, 8:00 a.m. to 6:00 p.m.
Our team is committed to analyzing each complaint seriously and providing you with a response as quickly as possible. Depending on the nature of the problem, we will offer you a suitable solution : exchange, repair, refund, or any other necessary measure.