After-Sales Service (SAV)
At Total Tunisia , your satisfaction is our priority. Our commitment doesn't end with the purchase—we also support you after the sale , thanks to a responsive, professional, and attentive after-sales service.
Our team is here to help you with any problems or to answer any questions regarding the use of our products. Whether you are a professional or an individual, we do everything we can to ensure a smooth and worry-free shopping experience.
📞 Assistance & Support
If you encounter any difficulty with a product purchased on our site, you can contact our customer service:
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📱 Phone : +216 98 116 800
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✉️ Email : sales representative @totaltunisia.com
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🕒 Hours : Monday to Saturday, 8:00 a.m. to 6:00 p.m.
🔧 Repair & Warranty
Our specialized technicians ensure the repair of your tools and equipment in compliance with manufacturer standards.
All products under warranty are covered free of charge in the event of a manufacturing defect or breakdown during the warranty period.
👉 Warranty period : 12 months from the date of purchase (see warranty conditions).
🚚 Return & Pickup
If you have any issues requiring a return, our team will explain the process to you. We ensure that every request is handled quickly and efficiently to minimize your waiting times.